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We’re here to help with anything you need! Whether it’s questions about your order, assistance with tracking, advice on product choices, or suggestions to improve your experience with us. Your satisfaction matters deeply to us, and we want you to feel supported every step of the way.Please don’t hesitate to reach out to us through our Contact Us FormThank you for choosing us! We’re always delighted to assist you.
Delivery
Once your order is successfully placed, a confirmation email will be sent to the email address provided during checkout. This email will include a detailed summary of your order, such as the kit number, price, quantity, and applicable shipping fees.
If you cannot find the confirmation email in your primary inbox, please check your spam or promotions folder. If it’s still missing, feel free to contact us for assistance.
To ensure you receive all correspondence, we kindly request that you provide an accurate and active email address when completing your purchase.
Delivery Time Estimates:
- United Kingdom: Delivery may take 7–12 working days.
- Germany: Delivery may take up to 9-13 business days.
- USA: Delivery may take up to 11-18 business days.
- Other European Countries: Delivery may take up to 10–20 business days.
Once your order has been dispatched, an email containing the tracking number and carrier details will be sent to the email address provided at checkout. You can track the progress of your shipment at https://www.17track.net
If an incorrect email address was entered during checkout, we regret that we won’t be able to send order-related emails to you. Please contact us so we can assist you in updating your details.
At this time, we are unable to provide expedited delivery services. All orders are processed and shipped within the standard time frames outlined in our ‘Delivery Time’ section.
To track your parcel, simply download the appropriate delivery app once you have your tracking number: Yodel app for Yodel shipments or Royal Mail app for Royal Mail deliveries.
Unfortunately, we do not have a priority shipping option available. Our current delivery times apply to all orders, and we strive to ensure your items reach you as quickly as possible.
We’re sorry to hear that your parcel hasn’t reached you. Sometimes, delivery drivers leave parcels in a safe place or with a neighbor.
Here are a few steps to help locate your parcel:
- Check around your property, as the parcel might have been left in a safe spot.
- Review the tracking details; delivery images or notes from the driver can provide clues about the parcel’s location.
- Ask your neighbors if the parcel was left with them.
If you’ve tried these steps and still cannot find your parcel, please get in touch with our Customer Service team. We’ll be happy to assist you further.
Payment
We accept payments via both Credit/Debit Cards and PayPal.
For credit/debit card payments, transactions are securely processed through PayPal, and no PayPal account is required to complete your purchase.
Please try a different way to make the payment, such as switching to another browser or device, or clearing your browser’s cookies and cache.
If the issue persists, please contact us, and we will be happy to assist you further.
Our website uses PayPal to securely process credit card payments, and you do not need a PayPal account to pay with your credit card. If you’re experiencing issues, try using private browsing mode by following the steps below:
For Mobile Devices:
- Safari (iPhone/iPad):
Tap the Tabs button (two overlapping squares) in the bottom-right corner.
Select “Private”, then tap “Done” to open a private browsing window. - Chrome (Android/iOS):
Tap the three dots in the top-right (Android) or bottom-right (iOS).
Choose “New Incognito Tab”. - Firefox (Android/iOS):
Tap the three dots (menu) in the top-right corner (Android) or bottom-right (iOS).
Select “New Private Tab”. - Microsoft Edge (Android/iOS):
Tap the three dots in the bottom-right corner.
Choose “New InPrivate Tab”.
For Desktop Devices:
1. Safari:
Click “File” in the top menu bar.Choose “New Private Window”.
2. Chrome:
Click the three dots in the top-right corner.
Select “New Incognito Window”.
3. Firefox:
Click the menu button (three horizontal lines) in the top-right corner.
Choose “New Private Window”.
4. Microsoft Edge:
Click the three dots in the top-right corner.
Select “New InPrivate Window”.
After opening a private browsing window, try placing your order again as normal.
If the issue persists, feel free to contact our Customer Service and our team will be happy to assist you.
Yes, we take the security of your payment details very seriously. Our website uses SSL encryption to ensure that your personal and payment information is securely transmitted during the checkout process.
No, we do not store any sensitive payment information. Once your payment is processed, all details are securely encrypted and not retained by us.
Orders
1. For Unprinted Kits/Blank Shirts:
You can add your preferred name/number.
Steps:
- Select the size.
- Click “Yes” for Personalisation.
- Enter your desired name and number.
- Maximum: 13 characters and 2 digits.
- Note: Personalised items cannot be returned or exchanged unless there’s a manufacturing defect.
2. For Listings with Pre-Printed Names/Numbers (e.g., MESSI 10 or RONALDO 7,…):
- The kit/shirt already comes personalised and will be printed exactly as shown in the product pictures, with no further customisation available. The price includes a £10 personalisation fee.
- If you want custom personalisation, please choose a plain kit instead.
- Additional Information: Every kit has an unprinted version available if you’d like your own personalisation. If you can’t find it, please contact us for assistance.
Our sizing follows the size chart provided for each product. You can find the size chart in the product image section on each item’s page. We recommend referring to the size chart to select the size that best fits your measurements and preferences.
If you have any questions or encounter any issues regarding sizing, feel free to contact us through the Contact Us section.
If you have a valid promotional code, simply follow these steps during checkout:
- Look for the box labeled “Have a coupon? Click here to enter your code.”
- Click on this box, and it will open a field where you can enter your code.
- After entering the code, click the “Apply Coupon” button to activate your discount.
Your discount will be reflected in the order total once the code is applied successfully.
Please accept our sincere apologies for any issues you may have been experiencing with your order.
If the item you received is different from what you ordered or expected, please reach out to our Customer Service team, providing details of the incorrect item. We will investigate the issue promptly.
To assist us in resolving the matter, please include a clear image of the item and we will check it for you.
Returns & Refunds
We are dedicated to offering a hassle-free shopping experience and ensuring your satisfaction. Please review our Return & Refund Policy for full details.
Eligibility for Returns:
- Timeframe: Please contact us within 30 days of delivery to request a return.
- Condition: For eligible returns, items must be unused, in their original packaging, and in the same condition as received.
How to Request a Return:
Please contact our customer support team first with your order number and the reason for your request. We’ll check the details with you and discuss the available options before anything is sent back.
If you have changed your mind or ordered the wrong size, please contact us within 30 days of delivery. For eligible returns, you are responsible for the return postage.
If the item is faulty or damaged, or we made an error with your order, we’ll put it right at no cost to you.
Items Not Eligible for Return:
Shirts personalised at checkout (name, number or patches).
Player transfers and number changes: returns or exchanges are not accepted solely because a player transfers to another club or changes squad number after purchase.
Clearance items (final sale, no returns or exchanges).
These exclusions do not apply if the item is faulty or we made an error with your order.
For full details on eligibility, return costs and refunds, please read our Return & Refund Policy.
Refunds will be processed to your original payment method. We strive to complete the refund as quickly as possible and will notify you once it has been successfully processed.
Please note that it may take around 5–10 business days for the refunded amount to appear in your account once your refund request is approved. We appreciate your patience during this time.
Contacts
If you need any assistance, have concerns, or encounter any issues, please feel free to reach out to us. You can contact our Customer Support team via:
- Email: [email protected]
We are here to help and will respond to your inquiry as quickly as possible.
Bulk Order Inquiries
Yes, we offer exclusive discounts for bulk orders to help you save on larger purchases. The discount varies depending on the total order quantity and product selection.
To ensure we provide the best possible offer, please contact our Customer Service team with your details, including the number of items you wish to purchase, the specific products you’re interested in, and any other requirements. Based on this information, we can offer a customized discount that suits your needs. The more you order, the more you can save!
Placing a bulk order with us is simple! To get started, please reach out to our Customer Service team with the following details:
- The products you’re interested in purchasing
- The quantities for each item
- Any specific customization requests (e.g., personalization, logos, etc.)
- Delivery details and timelines
Once we receive your request, we will provide you with a quote and guide you through the next steps. Our team is here to assist you every step of the way, ensuring a smooth and seamless bulk purchase experience.
Yes, we are happy to accommodate personalization for bulk orders! Whether it’s adding names, numbers. When placing your bulk order, simply provide us with the personalization details for each item, such as the text, font. Keep in mind that customization fees may apply depending on the order volume and the type of personalization requested. Our team will provide a detailed breakdown of any extra costs associated with customization.
Feel free to reach out to us if you need assistance with personalization options or if you have any specific requests for your bulk order.
A bulk order is typically considered to be 10 or more items in a single purchase. If you’re ordering 10 or more shirts or kits, you’re eligible for bulk order discounts. If you’re unsure whether your order qualifies, our Customer Service team is happy to assist!